Policies
How a quote becomes a booking.
Every confirmed policy is stated in full below. Where a policy has not been published yet, that is stated plainly too, rather than estimated.
The booking process
How a quote becomes a booking.
- Send journey details — pickup, destination, date, time, passengers, luggage, flight number if flying, journey type, and any extra waiting time needed — via WhatsApp, the web form, or phone.
- A fixed price is returned, usually within the hour.
- The trip is confirmed once you accept that price — nothing is booked before this step.
- A confirmation message is sent the evening before travel, and another when the car is outside.
Payment, waiting time, and cancellation
What is confirmed, and what is not yet.
Payment
Card, cash, or invoice, agreed at the time of booking.
Waiting time
Not yet published — ask directly when booking.
Cancellation
Not yet published — ask directly when booking.
Where we operate
Coverage.
Dublin city and county as the primary base; Kildare, Wicklow, and Meath for regular local runs; nationwide by request (Galway, Cork, Killarney, Kilkenny, Belfast, Shannon, and beyond) with longer routes priced as a full day.
Scope
What this service is not.
- Not an instant or app-dispatched pickup — always a request-and-confirm quote.
- Not able to move more than 3 passengers or 3 cases in the BMW 745Le — a Mercedes V-Class (up to 6 passengers, 6 cases) can be requested instead.
- Not an always-available fleet — extra vehicles are arranged in advance through the partner network and confirmed with your quote.
Have a question the policy doesn’t answer?
Ask directly — quote requests are usually answered within the hour.